Social Intelligence · AEO Visibility · Conversational Analytics
We turn what the world says
into what you should do next.
You no longer control your brand story. Your customers, the media, competitors, and AI answer engines do. We measure the conversation so you can understand it, influence it, and stay ahead.
Most organizations don't have a market intelligence problem – they have a listening problem. We measure what markets are actually saying across social media, news, reviews, blogs, forums, and the AI answer engines influencing today's decisions and tomorrow's reputations.
Trusted by leading organizations across every sector
What we do
Everything you need to lead the conversation.
Programs that turn raw conversations into a clear, decision-ready picture of your market.
Flagship Program
Social Intelligence Scorecards
We quantify exactly how your audience, competitors and industry talk about you — and turn it into one clear, action-ready benchmark you can track over time.
Brand Presence Scorecard →
Topic-Focused Scorecard →
Event Sentiment Scorecard →
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Who we serve
Whoever you answer to, we speak their language.
B2B, B2C, private equity, agencies, advocacy, higher ed — each program is built for your context.
Business-to-Business
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Business-to-Consumer
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Private Equity
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Agencies & Media Groups
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Colleges & Universities
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Business-to-Business
Where do we really stand with buyers and competitors across our category?
Share-of-voice benchmarking and voice-of-customer analytics across complex, multi-stakeholder supply chains.
Business-to-Consumer
What's driving how shoppers feel about us right now?
Real-time reputation monitoring and purchase-driver analysis across social, reviews and forums.
Private Equity
Is this brand's reputation a risk — or an asset — to the deal?
Pre-acquisition perception studies and ongoing portfolio brand-health monitoring.
Agencies & Media Groups
How do we prove our work actually moved the needle?
White-label intelligence and pre/post-campaign sentiment measurement you can put in front of clients.
Colleges & Universities
How do prospective students and faculty really see us versus our peers?
Institutional brand-perception tracking and peer competitive analysis.
A few kind words
"Metric Centric helps us to become more informed about top issues regarding our university before we make any decisions on how and where to act."
What we have to say
We listen for a living.
But occasionally we talk too.
Field notes on AI answer engines, brand sentiment, and the conversation economy — straight from our analysts.